Are the prices on the web site the same as the stores?
Prices on galleryofsound.com do not always reflect pricing in Gallery Of Sound retail locations. Website inventory does not necessarily reflect the inventory of any of our retail locations.
Are all of your products in stock?
The availability status of an item is listed next to it in the item details and on search results pages. The status is accurate based on a search of our warehouse inventory or the inventory of our backup distributor. Sometimes that last item in stock is actually there and in rare cases some products may no longer be available. If an item is no longer available the order for that item would be cancelled. Please also note that all CD & DVD new release information including new release availability dates and product information is subject to change at any time. We reserve the right to limit quantities on any transaction to one and to cancel any order for any reason at any time. We do not complete the charge on your credit card until your product is shipped. This is a retail consumer site and we do not sell to dealers.
Is in-store pickup available?
Not at this time, but you can always call a store location to hold or order an in-store pickup.
When will my order get shipped?
galleryofsound.com generally ships all in stock product within 2 business days upon receipt of the order. Orders placed after 11AM (EST) will not be processed until the following day. If an order is placed that includes an item not currently in stock, we generally hold the entire order until that item becomes available.
Your order may be shipped in two separate shipments depending on the availability of the items in your order.
Any order for an item that is not yet available from the record label or distributor will be shipped when the item is released. We will not complete the charge on your credit card until the date of shipment.
Pre-ordered product will be shipped out as the release date approaches. galleryofsound.com ships pre-ordered product for arrival as close to the release date as is possible. Pre-ordered product is not guaranteed to arrive on the release date.
Larger orders exceeding may be shipped USPS Priority Mail, for insurance and security purposes at no extra charge.
All packages ship from Wilkes-Barre, PA.
If I order multiple items, will my order come all together?
Usually we will ship all items together; however, since our inventory is spread over multiple locations, it is sometimes not possible. In that case you may receive your order in several envelopes, and maybe a day or two apart. No matter how we ship it, your shipping cost will not increase.
What is your return policy?
galleryofsound.com will take returns on any UNOPENED item in its original condition within 30 days of the purchase date for a full refund. galleryofsound.com does not accept returns of any opened music or DVD product. We will replace defective merchandise with another copy of the same item if there is a true defect.
Purchases made at galleryofsound.com may only be returned at our on-line store.
If You wish to return an item purchased on-line, please contact us at
orders@galleryofsound.com to make return arrangements.
Please take care when packing the product for return.
We regret that we are unable to refund any shipping charges unless the return is a result of our error.
Can I use Gallery Of Sound Gift Certificates Online?
Paper Gift Certificates may be used at any of our retail stores. They cannot be used for shopping on our online store. We now have two different kinds of gift certificates - the ones that work in the stores, which can be purchased either in a store location or here ; and new online credits, which are only purchasable online here. Unfortunately they are non-transferable (an online credit can't be spent in the store, and store credit cannot be spent online). We don't expect these to be interchangeable at any point.
Can I use my Frequent Buyer Card on the web site?
Unfortunately, our Frequent Buyer Cards don't work on-line... at least, not yet.
What about that 'Free Swag' you are offering?
If a FREE Gift is available it will be mentioned in the item listing. If it isn't mentioned in the listing you can assume that we're not able to offer gift with your online order. We will try to be clear when an item has a FREE Gift with purchase.
How can I put my CD for sale on your website or in stores?
Most unsigned or local releases can be put on sale on consignment. Click here. for more information. If you have national distribution, your distributor should get in touch with our buying department.
Privacy Policy
Your privacy is important to us. Galleryofsound.com is committed to safeguarding your privacy online. We do not sell, trade or rent your personal information to third parties. We will only share your personal information with third parties for the purposes that are disclosed within this privacy policy. Please read the following policy to understand how your personal information will be treated as you make full use of our many offerings.
galleryofsound.com respects your privacy and recognizes that we must maintain and use customer information responsibly.
Under no circumstances will we sell or trade your personal information to a third party. galleryofsound.com may engage in joint marketing efforts with vendors of galleryofsound.com such as record labels and other like vendors that we believe you are interested in, but they will not be in possession of your information.
What personal information do we collect?
You will be asked to provide your first and last name, email, billing and shipping addresses during registration.
If you contact galleryofsound.com, we may keep a record of that correspondence. Occasionally we ask users to complete surveys used for research purposes to improve and enhance galleryofsound.com. Wherever galleryofsound.com collects personal information, we make an effort to include a link to our Privacy Policy.
How does Galleryofsound.com use my information?
The primary goal in collecting personal information is to provide you with personalized services and interactive communications, which allows you to check order status. Your personal information also allows us to email you newsletters customized to your individual music and entertainment tastes.
Who is collecting information?
When providing personal information to galleryofsound.com, you are sharing that information with galleryofsound.com alone.
How can I access, update or delete my personal information?
You may edit your galleryofsound.com Account information at any time by signing in to your account and clicking "Update Account." Here you can access, review and update your personal information. Your galleryofsound.com Account can be deleted, but doing so will result in not being able to access any members-only areas of galleryofsound.com. To delete your account, please email us at webmaster@galleryofsound.com from the email address attached to your account. Include specific instruction to delete your account.
How does galleryofsound.com protect my personal information?
We use state-of-the-art technology to safeguard your personal information. All galleryofsound.com employees are required to acknowledge that they understand and will comply with this privacy policy. Employees who violate this policy will be subjected to disciplinary action, up to, and including termination.
What security precautions are in place to protect the loss, misuse, or alteration of my information?
galleryofsound.com takes steps to ensure that your information is treated securely. We use 128 bit encryption when transmitting your information to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. We strive to protect your personal information while in transmission or when it is stored on our systems, however, galleryofsound.com cannot ensure or warrant the security or services.
What else should I know about my privacy?
You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement on the homepage and other places we deem appropriate so our users are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.
